Im the terd party and i try to call and discuss how they will repair my van ,but nowone answer the phone 30min lost of my pretty time.
Date of experience : 01 May 2024
42 reviews 13 Nov 2023John Lewis now contract Great Lakes for their home and contents insurance.
They just increased my policy by 45% over the previous Sun Alliance.
Beware !!
No wonder JL are a failing company. 45% increase. . no claim or change after some 25 years of NO claim..
Inertia selling..
And their call centre run by HOOD is an appalling noise box full of smart answers. if you can hear them.
Date of experience : 13 November 2023
1 Sept 2023Following a complaint upheld by the Ombudsman I am still waiting for compensation of £100 they were ordered to pay due to their poor customer service. My claim with them(via Avanti policy) was 18 months ago - the time it took for them to pay me for a cancelled flight. I was told the money had been put in my account on 18th August and would be cleared by 30th August - guess what - nothing! Don’t put your business with this company.
Date of experience : 30 August 2023
6 Mar 2023My personal opinion is not to use this company or trust them to provide adequate cover when you need it the most.
a) poor telephone service on the day when the claimant needed hospitalisation;
b) non-payment of hospital bills (and that's the private hospital telling me that); and
c) moving the patient at the earliest opportunity to a free hospital no matter the distance.
Yes it is in their terms and conditions, they can move you to a hospital that does not charge, so what is the point of their insurance, and what if you need urgent treatment but a hospital 80 miles away can provide it for free.
Be wary.
Date of experience : 06 March 2022
4 Sept 2015so i took out a loan unknowingly with greatlakes it kind of just happened. I couldnt finish school but i decided to pay off my loans until i could start again come to find out the payments i made were probably not registered. Then they said i qualified to be on the pay as you earn and then i get a call from the department of education loan services asking why my payments are "Delinquent". Wait a second they said i had to pay zero until next year and the woman quickly helped me rectify my problem. when i called great lakes they said i didnt have anything to worry about. then why is my account delinquent. Lesson learned never mess with great lakes
Date of experience : 04 September 2015
3 May 2018I took out several parent plus loans to support my children's education and they are now being serviced by Great Lakes. I have no problem paying the loans back, however I do not understand how they can get away with not supporting refinancing of these types of loans to include joint owners like many other finance companies provide. I am trying to help my children build up a credit report and this type of program would be most beneficial. Very frustrating.
Date of experience : 03 May 2018
5 Mar 2024My husband and I booked travel insurance through Avanti for a trip to New Zealand. We did not know anything about Great Lakes nor had we read any negative/positive reviews about Avanti or Great Lakes prior to booking the insurance. We chose the deluxe package and assumed it meant every possibility would be covered but how wrong we were. Our first flight was delayed, which meant we missed connecting flights and eventually arrived in New Zealand a day late, which meant we missed a day of our holiday and had to pay additional transport costs from the airport to our hotel destination. Our travel agent said we should be able to claim for the missed hotel costs and the additional travel costs so a claim was sent to Avanti but it was declined by Great Lakes, the underwriters. We complained to them but they continued to say those costs were not covered under our policy, despite it being Deluxe. We have even gone through the Ombudsman who has also said the policy does not cover us for the missed hotel room in NZ and the additional transport costs, so basically, having a deluxe insurance policy with Great Lakes was of no benefit whatsoever and we will never use them nor Avanti again. Having a Policy of 50 pages long but none of it covering the situation we found ourselves in makes us wonder what is the point of having travel insurance. Our warning to other holiday makers. do not book your travel insurance with Avanti or Great Lakes - they are happy to take your money but not happy to return some when you put in a claim and their policies are just words on paper, words that mean nothing.
Date of experience : 09 September 2023
18 reviews 6 Jun 2023Do not, under any circumstances, buy insurance underwritten by these fraudsters - they will take your money and refuse to pay out on claims despite valid medical certification. The reasons they offer you will take months to come through and will be a combination of lies and disingenuous semantic twisting. Avoid at all costs.
Date of experience : 06 June 2023
20 reviews 16 Jun 2020Previously, I would have said Great Lakes was a good and understanding company to have a student loan with, but not anymore. I sign in to double check my pay-off time frame, and my loans are in forbearance. I never said this was ok. I never filled out any papers. I was under the impression all the payments were being paid auto-pay from my bank account. Nope, that was not true, I check the bank and there are the payments still waiting. This will affect my credit score. What gives you the authority to sign people up in a new payment schedule with out verbal verification? I am no happy at all about this. My trust is completely shattered with your company.
Date of experience : 16 June 2020
21 reviews 24 Sept 2022Shocking company trading under the umbrella of Royal Mail could not contact them despite many attempts for a claim had to revert to involving the Ombudsman now waiting for my claim to be assessed another deafening silence don’t use
Date of experience : 24 September 2022
7 Sept 2019More worried about $25 than there costumers
Date of experience : 07 September 2019
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